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In this simulation exercise, students are given the opportunity to think critically about the role of motivation and organizational context in implementing a process innovation. Students work in teams of four to six people to develop recommendations for…

Preparing for his hospital’s monthly board meeting, the CEO of Poudre Valley Health System in Fort Collins, CO, was wrestling with whether or not to recommend that his hospital continue to participate in the International Patient Safety…

“This patient might have died from complications related to her TPN (total parenteral nutrition) infusion,” said Dr. Isaac Johnson, Chief Medical Officer at Acme Medical Center (AMC). He was referring to problems that occurred during the treatment of a…

This case considers the challenges, benefits, and costs of hospital participation in a widely recognized surgical quality improvement benchmarking program. The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®) issues…